IDEMS International (“Us”) are a Community Interest Company, bearing the company number 11137433, and our registered office, is located at 15 Warwick Road, Reading, Berkshire, United Kingdom, RG2 7AX.  Our VAT number is 290658867.
For any inquiries regarding our privacy policy or the information we possess about you, please reach out to us at [email protected].

What information do we collect about you and how do we use it?

Types of information collected:

• Email contact via [email protected] 
• Emails that you send are kept within our Gmail accounts.

Data on Website Visitors:
We gather anonymous information from those who visit our website, ensuring your personal identity cannot be determined from this data. The details we collect include:

• Your web browser type
• Your preferred language
• Referral data – indicating the website you were on before visiting ours.
• The date of your visit
• The duration of your stay on our site
• The specific pages you viewed

Purpose of data collection

We process your data to provide support to you, communicate when you contact us, and improve our business processes.

We might compile certain data collected from our website visitors to analyze and comprehend their usage patterns on our site. This assists us in concentrating on content that resonates with our users and making updates where needed, especially if certain areas of our site are found to be challenging.

This aggregated information is utilized internally, and we may also share it with external parties (like other individuals or organizations outside of IDEMS) to guide our branding, marketing, or web strategy. Importantly, this shared data does not contain any personal or sensitive information.

Finally, please note that we may process your data without your knowledge or consent, where this is required or permitted by law.

The processing of your personal data is primarily based on legitimate interest.

Information Sharing

We assure you that your name, email address, or phone number will not be shared with anyone without your explicit consent. For instance, if you reach out to us with an inquiry that prompts us to recommend connecting you with someone in our network, we will first seek your approval before disclosing your information.

You agree that we may transfer any anonymised data outside your country, for example, to administer cloud services. We will ensure that any country, company or person that we pass your personal anonymised information to agrees to treat your information with the same level of protection as we are obliged to.

Third Party Service Providers and Websites

Our website employs third-party services, including Google Analytics, to enhance user experience and understand how visitors interact with our site. Google Analytics helps us collect and analyze data about website traffic and user behavior, providing insights that guide improvements and optimizations. This tool uses cookies and other tracking technologies to gather information such as visit duration, pages viewed, and how users navigate through the site. Rest assured, all data collected is handled in compliance with privacy standards, ensuring a secure and respectful treatment of your information as you browse our site.

Links to the privacy policies of third-party service providers used by our website include: Google Analytics.

How long do we keep your data?

We will only retain your personal information for as long as we need it to fulfil our purposes, including any relating to our legal, accounting, or reporting requirements.

Emails through our [email protected] will be stored indefinitely.

The aforementioned information is securely safeguarded on IDEMS’ internal servers, which utilize the robust security features of Google Workspace products. In the application of destroying records Google Workspace deletion features will be employed.

How do we keep your data secure?

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We also reserve the right to the storage of your data on third party servers or databases outside of IDEMS team (refer to the section on Third Party Service Providers and Websites). 

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to withdraw consent for data processing at any time – You can choose to halt the processing of your data if consent was the legal basis for handling your information.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. Further information on your rights is available from the Information Commissioner’s Office (ICO).

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. You waive your right to be notified directly of changes and are advised to review this page periodically for any updates. Your continued use of our website suggests you agree to subsequent revisions of the Privacy Policy.

Contact Us

If you have any questions or suggestions about our Privacy Policy, complaints or otherwise do not hesitate to contact us: [email protected]

If your concerns are not adequately addressed, you retain the right to file a complaint with the Information Commissioners Office. You can reach them at 03031231113, contact them via email, or mail to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.